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Privacy Policy

Effective Date: 09/07/2025

Smith Vault Trash Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, fill out our forms, or communicate with us via email, SMS, or other channels.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you:

Visit our website

Fill out an inquiry or intake form

Book a consultation

Sign a contract or service agreement

Communicate with us via email, phone, or SMS

This may include:

Name

Email address

Phone number

Property name and address

Number of units or buildings

Gate codes or access instructions

Payment or billing information (if applicable)

Other details relevant to our service delivery

2. How We Use Your Information

We use your information to:

Provide valet trash services to your community

Respond to inquiries and schedule consultations

Send service confirmations, reminders, and updates

Improve our services and client experience

Send occasional promotional messages (you may opt out at any time)

Maintain internal records for legal and operational purposes

3. How We Share Your Information

We do not sell or rent your information. We may share your information with:

Authorized employees or contractors who help deliver services

Third-party vendors (e.g., CRM software, email platforms, payment processors) strictly for service-related purposes

Government or legal authorities, if required by law

4. SMS and Email Communication

By providing your phone number and/or email address, you consent to receive communications from us, including:

Appointment confirmations and reminders

Service updates and notifications

Marketing and promotional messages (optional)

Message frequency may vary. Standard message and data rates may apply. You may opt out of SMS by replying STOP at any time or unsubscribe from emails using the link provided.

5. Data Security

We take reasonable technical and organizational precautions to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights and Choices

You have the right to:

Request a copy of the personal data we hold about you

Ask us to correct, update, or delete your information

Opt out of promotional emails or SMS at any time

To exercise these rights, please contact us at [email protected].

7. Third-Party Links

Our website or emails may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing any personal information.